Legal
Delete your account
What deletion does
Deleting your account permanently removes the data we hold about you: your account identifier, your gameplay progress, your event standings and any support correspondence linked to it.
This cannot be undone. Your progress does not come back, and purchases already made are not refunded by deleting the account — refunds are handled by Apple or Google, not by us.
The fastest way — from inside the game
If you can still open the game, delete from there. It confirms immediately and you do not have to wait for us.
- Open the game.
- Go to Settings → Account.
- Choose Delete account, and confirm.
Your data is removed straight away and you are signed out.
From the web, without signing in
If you have already uninstalled the game, or you cannot sign in, use the form below. You do not need an account to use it.
We email the address you give us to confirm the request before anything is deleted — this is the only way we can be sure the request is really yours. Once you confirm, deletion completes within 30 days, and usually within a few days.
What we keep, and why
One thing survives deletion: purchase receipts. Tax and accounting law requires us to retain records of transactions for seven years. Those records are kept without being linked to a live account, and they are not used for anything else.
Nothing else is retained. We do not keep a shadow copy, and we do not merely deactivate the account.
If something goes wrong
If you do not receive the confirmation email within an hour, check your spam folder, then write to [email protected] from the address on the account and we will handle it manually.
Request deletion without signing in
If you can still open the game, deleting from inside it is faster and confirms itself. Use this form if you’ve uninstalled or can’t sign in — it opens your email app with the request filled in.