Legal
Privacy Policy
What we collect
We collect as little as the games can run on. There are no advertising identifiers, no ad SDKs and no cross-app tracking in any Sibad title, and we do not sell or share personal data with anyone for advertising.
What we do collect is listed per game below, so you can check it against the store’s own privacy label rather than taking our word for it.
Why we collect it
Every item of data we hold exists for one of four reasons: to save your progress, to verify a purchase you made, to fix a crash you hit, or to answer a message you sent us. If a piece of data does not serve one of those, we should not be holding it — and if you find that we are, please tell us at [email protected].
We do not build advertising profiles, we do not track you between apps, and we do not use your data to train models.
Per-game disclosures
Critter Rescue and Chikoo are built on different engines and do not share a backend, so they declare their data separately.
| Data | Game | Why | Kept for |
|---|---|---|---|
| Account identifier | Critter Rescue | Save your progress across devices | Until you delete the account |
| Purchase receipt | Both | Verify a purchase with Apple or Google, and restore it later | 7 years, for tax and accounting |
| Gameplay progress | Both | Levels cleared, animals rescued, event standings | Until you delete the account |
| Crash diagnostics | Both | Fix the crash you just hit | 90 days |
| Approximate region | Both | Pick a default language and show correct prices | Not stored — derived per request |
| Email address | Only if you write to us | Reply to you | 24 months |
Playing without an account is supported. If you never sign in, your progress stays on your device and we hold nothing about you at all.
Who we share it with
We do not sell personal data, and we do not share it for advertising. A small number of processors handle data on our behalf, under contract, and only for the purposes above:
- Apple and Google — payment processing and receipt verification. Their handling of your purchase is governed by their own privacy policies.
- Our hosting and backend providers — storing the data described above.
- A crash-reporting provider — diagnostics only, retained for 90 days.
We will disclose data if we are legally required to, and we will tell you when we are permitted to tell you.
How long we keep it
The retention periods in the table above are the whole story. Purchase receipts are the longest-lived item because tax law requires it; everything else is deleted when you delete your account, or on the schedule listed.
Your rights
Wherever you live, you can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Depending on where you live you may also have the right to object to processing, to restrict it, or to receive your data in a portable format.
To exercise any of these, write to [email protected]. We reply within 30 days. We will not charge you, and we will not treat you differently for asking.
If you are in the EU or UK and you think we have handled your data badly, you can complain to your national data protection authority. We would rather you told us first, but it is your right either way.
Deleting your account
You can delete your account and everything attached to it in two ways:
- Inside the game — Settings → Account → Delete account.
- From the web, without signing in — use the form on our account deletion page.
Deletion removes your data rather than freezing the account. Purchase receipts are the one exception: we are required to keep those for seven years, and they are retained without being linked to a live account.
Children
Our games are designed to be safe for younger players, and we describe how we treat their data separately in our children’s privacy notice. We do not knowingly collect personal data from a child under 13 (or the equivalent age in your country) without verifiable parental consent.
Changes to this policy
If we change this policy we will change the “last updated” date at the top, and if the change is significant we will say so in the game before it takes effect. We keep previous versions and will send you one on request.
Contact us
For anything about your data — a copy of it, a correction, or a deletion you would rather not do yourself — write to [email protected] and we will reply within 30 days.
For everything else, [email protected] is faster.